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Got a question about one of our packages? Already have a website and looking to improve it? Or, maybe you just want to say hi. Please fill in the form below and we’ll be in touch as soon as we can.
FREQUENTLY ASKED QUESTIONS
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Get some quick answers to your questions by browsing the topics below.
We have tried to cover the most common questions below, but if you can’t find an answer to your question just contact us!
Yes. If you already own a domain name that you would like to use for your new website, you’ll just need to point it to our servers, where the website will be hosted.
50% upfront, 50% upon completion
We are not a Do-It-Yourself online website builder. We do all the design, build and the technical stuff for you because we’re experts at it.
Everything’s included in one price: design, build, launch and support are all included. Typically you’ll have to pay for these elements separately and the cost can build up!
We set up and launch your website for you. We consider a project complete when the website is fully populated with content, it looks great, and it is live. We won’t leave you in the lurch!
We don’t tie you in. If for any reason you want to move your website to another provider you are free to do so, but we’d be sad to see you leave.
No problem, we can design you a logo. We find that it’s important in most instances to have a logo as a starting point.
Don’t worry – we can send you a link to a website where you can choose from hundreds of free images.
The maintenance fee includes the maintenance of your website (e.g. software updates), technical support. We offer 1 year free maintenance support and website updates. After 12 months we do not charge you for anything, except the billing of your monthly domain name and hosting.
It doesn’t include things like:
- content upload and content changes after your site has been made live (unless you are unable to do so using the CMS we integrate with your website)
- logo design
- additional domain purchase and renewal
- stock imagery that has been purchased by SBW on the express wish of the customer
- different page layouts requested by the customer once the initial design has been approved
- fundamental changes to the design requested by the customer once the initial design has been approved
- removing ‘Sulit Design Website’ from the footer of your website.
- additional features (forms, gallery, blog etc.)
We’d be really sad to see you leave, but you are not locked into a contract, so we only require 1 month’s written notice to shut the hosting and website down and provide you with the details you’ll need if you want to move the site. Our hosting is reliable and extremely good value for money, so we hope you’ll never need to move!
We build all of our websites on WordPress. It’s one of the best platforms because it’s open source software, which means that the platform is constantly being updated and is fully stable. You can also edit and update the site yourself at any time.
Yes! Your website is built using responsive design, which means it will shrink to fit whatever device it is being viewed on. This website also uses responsive design. Simply make the browser window smaller to see how the content reconfigures itself to the new shape.
Yes! You need to provide us with details of a Google Account (typically a Gmail/Googlemail email account) and we’ll do the rest!
Yes! We are really hot on SEO best practice so we make sure your site can be crawled by search engines using a search engine friendly site map.
We can come to you anywhere in Cape Town or we simply a phone call away. We charge AA rate call out fee.