Refund policy

Last updated October 2026

Every Sulit project is designed specifically for you, and studio time is reserved for your wedding from the moment you book. This policy explains what happens if plans change. It follows clause 22 of the Sulit Client Agreement. If anything here differs from your signed Agreement, your Agreement applies.

How to cancel

Please cancel by email to info@sulitdesign.co.za. Your cancellation date is the date your email is received.

Horizon and Crest

If you cancel before your website goes live, 50% of the package price is refunded.
The retained 50% covers work already performed, reserved studio time, administration, and domain and hosting costs.
No refund applies once your website is live.

All other services

This includes Bespoke instalments, The Invitation, wedding stationery, add-ons and quoted work.

Payments are non-refundable once design has begun.
If you cancel before design has begun, the amount paid is refunded less reasonable costs already incurred, such as administration, reserved studio time and third-party costs.
Bespoke instalments that are not yet due when you cancel are not payable.

Costs that are never refundable

Domain registration and hosting, once registered.
Third-party costs incurred on your behalf.

What does not create a refund

Changing your mind, appointing another designer, or not using completed work does not create a refund right beyond this policy. A later change of mind about an approved design is not a defect.

Inactive projects

If there is no response from you for 60 days after the Studio’s last request, the project may be closed as inactive, and payments are dealt with under this policy. A closed project may be reopened subject to availability, and a reactivation fee may apply.

If the Studio ends a project

If the Studio ends a project for a reason not caused by you, or an event outside either party’s control means the service is no longer useful to you, payments for work not yet performed are refunded.

Files after cancellation

Cancellation does not release source files, working files, font files or artwork for use by a third party.

Your legal rights

Nothing in this policy limits any right you have that cannot lawfully be limited, including under the Consumer Protection Act 68 of 2008 where it applies.